Responsibilities                             

The core requirement of this position is to assume full ownership of the company’s account receivables. This would include, but not be limited to, contacting customers as needed with past due balances to assist them with payment confirmations, payment arrangements, research for disputes, and other account discussions as needed to resolve these outstanding balances. The primary goal is to lower our DSO and regulate our collections to an even flow of revenue each week.

There would be an expectation of initial team assessment and then a training process implemented for the accounts receivable team to ensure that their knowledge of accounts receivable and preferred practices is present in the work product and that all account knowledge is shared as required for each person to accurately and timely perform their job functions. Along with team training for AR protocol, development of interpersonal skills and relationship building between AR, the sales team, branch managers and the customers would be expected. Developing the team’s skills to accurately determine a customer’s credit worthiness, setting appropriate limits and expectations, and improving critical thinking skills would also be a part of team training.

Personal coordination and introduction to key stakeholders would be done within 4 weeks of hire to begin developing those relationships and building the trust base necessary to move our department forward with improved efficiencies and processes.

Preferred Skills

Self-motivated, very experienced in the credit and collections field, excellent communication skills, problem solver, able to offer understanding to our customer needs while remaining firm in our collection objectives and ability to write credit protocols and policy.

NOTES: This description is a living document and fluid based on company and team needs, as well as assessments performed after hire.