We are currently seeking aCredit and Collections Associate to join our Finance team. This position will report directly to the Credit Manager. This role is based at our HQ in Charlotte, NC. This role is currently a hybrid of weekly in office and remote.
The ideal candidate will utilize critical thinking for problem solving, show initiative, and work with a sense of urgency while prioritizing multiple requests. A passion for gathering and using data to identify trends, reduce risk and “tell the story", will propel the candidate in this role.
Job Description
Evaluate customers in accordance with Dun & Bradstreet Analytics, supplied trade references, and supplied financial statements and other available resources to determine appropriate credit limit based on revenue exposure.
Establish accounts for new customers utilizing and analyze Dun & Bradstreet reports. Review and process any Trade or Bank references and analyze financials. Create new customer accounts in the ERP system.
Review established customers and update as needed. Liaison with other internal areas of the organization, i.e., sales, customer service and certain business unit representatives to ensure all accounts are within their respective credit limits and terms. Evaluate accounts on-going to ensure alignment with credit limit, terms, and company credit policy.
Job Description
Evaluate customers in accordance with Dun & Bradstreet Analytics, supplied trade references, and supplied financial statements and other available resources to determine appropriate credit limit based on revenue exposure.
Establish accounts for new customers utilizing and analyze Dun & Bradstreet reports. Review and process any Trade or Bank references and analyze financials. Create new customer accounts in the ERP system.
Review established customers and update as needed. Liaison with other internal areas of the organization, i.e., sales, customer service and certain business unit representatives to ensure all accounts are within their respective credit limits and terms. Evaluate accounts on-going to ensure alignment with credit limit, terms, and company credit policy.
Primary Responsibilities
Manage a defined customer portfolio, involving analysis of customer credit worthiness, order release processing, and collection activity of delinquent accounts.
Maintain customer files ensuring up-to-date data and documentation of credit decisions.
Analyze financial statements to assess credit worthiness and establish appropriate credit limits and updates customer credit lines, within specified ranges based upon credit information and customer requirements.
Work with Customer Service and Sales Representatives to resolve customer disputes and short payments that prevent timely payment and age on account.
Work with Accounts Receivable specialists to provide support for proper application of payments, to include account reconciliation.
Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary.
Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
Support and enforces credit department policies of the company.
Develop strong working relationships with both internal and external customers.
Work closely with the Credit Manager as needed with daily tasks and responsibilities.
Ad-hoc analysis, receivables balancing/reporting, cash payment processing, audit request support and other duties as assigned.
This role will also support other activities within Treasury/Finance Operations on an ad hoc basis.
Requirements & Qualifications
Systems and Tools savvy: Experience with Microsoft Office Suite/Office 365; including MS Excel (pivot tables and VLOOKUP’s, etc.)
Experience with ERP systems (SAP a plus)
Bachelor’s degree in business administration, accounting, finance, or economics or equivalent work experience
Minimum 3 to 5 years of demonstrated commercial credit and collection experience with experience in understanding the billing collection process, resolving disputes, and account reconciliations.
Strong negotiation and communication skills, both verbal and written
Strong understanding of credit functions, financial statement analysis, and GAAP.
Working knowledge of D&B Finance Analytics.
Ability to work independently and collaboratively in a team environment.
Travel as necessary to fulfill responsibilities.
What Will Put You Ahead
Contribution/Collaboration mindset: An analytical thinker, details matter, seek to build working relationships and partner with others to bridge gaps and solve problems.
Use of new technology to drive efficiencies
NACM Designation
Experience in Manufacturing, Construction and/or Building Products industries.
