Monitor and manage a portfolio of accounts to ensure timely payment and minimize delinquency rates Daily collection calls/emails on past due accounts Conduct all customer contact in the spirit of providing friendly, courteous service Maintain accurate records of collection activities, including customer contact details, payment arrangements, and collection notes Answer customer questions regarding their account status and billing issues Research disputes/short payments on customer accounts Liaison with billing admins to resolve billing errors and credit memo requests Recommend credit holds for delinquent accounts Identify bad debt balances based on company policy Provide regular updates to Office Mana