Job Summary: Position is responsible for maintaining a profitable and efficient credit function by collecting balances due from accounts receivable customers and maintaining adequate customer contact. Assists in the reconciliation of accounts and the documentation of transactions. Primary focus is full responsibility for Order-to-Cash process for Key Accounts.
Essential Job Functions:
Work with set of customer accounts receivable
Contact Customers and establish updates on past due status
Make arrangements for payments to bring account current
Conduct research on PO/Invoice discrepancies and payment variances
Research and meet with sales to resolve customer/account disputes
Negotiate repayment schedules and settlements of accounts in accordance with Credit Management’s review and approval.
Follow up to ensure Customer’s obligation is satisfied
Prepare and mail out/email customer account statements (as needed)
Use online system to identify payments being made/approved by Customer
Communicate regularly with credit manager to determine course of action to provide account updates.
Process the daily billing for set of accounts via Customer on-line billing portal
Address daily issues
Reconcile invoices and mail corrections/amendments
Research and meet with sales to identify ongoing process problems and bring proposed solution to Credit Manager’s attention
Requires thorough follow through
Release orders within own authority.
Actively participate on a daily basis in credit queue (telephone).
Maintain good working relationships with internal departments.
Maintain contact with appropriate departments and consult on relevant issues.
Perform other related duties as assigned or requested, attend meetings, program and training sessions as required.
Knowledge, Skill and Experience Required:
Minimum of 5 to 7 years of Major Account commercial collections experience, accounts receivable / collections experience for a corporation of comparable annual revenue and complexities.
Knowledge of Billing portals such as, Ariba, Taulia, iSupplier, or similar is a plus
Ability to act in a professional manner, and possesses the ability to work with customers in tenuous situations.
Ability to work effectively as a team member and multitask in a fast paced environment with the proven ability to collaborate effectively across functional business organizations.
Post secondary business education preferred; high school diploma required
Intermediate to Excellent skills understanding commercial credit and collections
Excellent Oral and Written communication skills – the individual communicates (written and verbal) with Customers and Talley Employees in a manner that is both clearly understandable and presented professionally.
Intermediate skills in Excel, Word, Outlook and Internet
Problem Solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
Customer Service – the individual manages difficult person-to-person situations, responds promptly to requests, solicits feedback to improve service, responds to request for service and assistance and meets commitments.
Planning/Organizing – the individual prioritizes and plans work activities and uses time efficiently.
Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Dependability – the individual consistently follows all department policies and procedures.
Additional Salary Information: Great full benefit package. Pay is based on experience and qualifications.
How we make your job easy
At Talley, our philosophy has always been to treat every customer like an individual. This means providing personalized, expert assistance to help you accomplish your projects in the shortest time, with the best possible products, and with the lowest overall project cost. It means making a live industry veteran available to you whenever you need assistance — from placi...ng a simple order to helping you plan your next project.
Talley will guide you to the right products for your projects. From towers to grounding, from antennas to fiber radios, you’ll find everything you need at Talley, and then some. In fact, Talley can also meet all of your custom cable assembly needs with our own full-time cable assembly operation. Our ISO-registered manufacturing facility stocks millions of feet of cable in all sizes, and routinely fulfills orders every day made to custom specifications, in sizes up to thousands of assemblies.
You’ll enjoy fast and economical delivery from Talley, thanks to our unmatched ten distribution centers strategically located around the country. We can get your orders to you virtually anywhere in U.S. in two days or less using ground service. We can also meet your custom needs with order staging to get products where and when you need them, and kitting to put the products you need for a project task in one convenient box.
In short, what Talley is about is to help make your job easy. Everything we offer — from expert guidance and training seminars to an extensive inventory, multiple distribution centers for fast delivery, custom delivery options, and in-house custom cable assembly — is geared to help you do your job better, faster, and at the lowest overall cost.